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This remote role needs someone who can bring structure without slowing people down. You will improve day-to-day operating rhythm, service standards, reporting and delivery across a busy team.
The employer needs an operations manager who can turn messy process into clear ownership. You will work with different teams, spot where work is getting stuck and build practical routines that help people deliver consistently while working remotely.
- Reference
- LEN-OPS-052
- Salary
- £45,000-£55,000
- Location
- Remote, UK based
- Type
- Permanent, full-time
What you will be doing
- Review processes and improve how work moves through the team.
- Support team leads with reporting, planning and delivery standards.
- Identify operational risks and turn them into practical actions.
- Work cross-functionally with commercial, customer and support teams.
- Use remote operating rhythms, dashboards and written updates to keep delivery visible.
What this role needs
- Operations management, delivery management or service improvement experience.
- Confidence using data and process evidence to make decisions.
- Strong stakeholder communication and calm prioritisation.
- Experience improving service quality in a growing environment.
- Confidence leading work remotely with clear documentation and follow-up.
Benefits and recruitment process
- Remote UK working with responsibility for process, team rhythm and operational improvement.
- Opportunity to influence reporting, service standards and cross-functional delivery.
- Interview stages are expected to cover operational examples, stakeholder management and improvement work.
- Lentra will confirm the latest process, salary detail and timeline before introducing shortlisted candidates.