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Role overview
This role is about helping customers get value, not reading from a script. You will support onboarding, answer questions, track recurring issues and help customers feel properly looked after.
The employer needs someone who can work remotely with good judgement, clear written updates and enough confidence to know when an issue needs escalation. You will be part of a team that values calm communication and practical problem solving.
- Reference
- LEN-CS-087
- Salary
- £25,000-£30,000
- Location
- Remote, UK based
- Type
- Permanent, full-time
What you will be doing
- Support new customers through onboarding and early product use.
- Respond to customer queries with clear, calm and useful guidance.
- Spot repeat issues and share feedback with product, support and operations teams.
- Keep customer records accurate so handovers and follow-up are reliable.
What this role needs
- Customer service, customer success, account support or helpdesk experience.
- Strong written communication and confidence speaking with customers.
- Patience, organisation and a practical approach to problem solving.
- Comfort working remotely with clear notes, updates and team communication.
- Confidence spotting patterns in customer questions and turning them into useful feedback.
Benefits and recruitment process
- Remote UK working with a structured onboarding plan.
- Exposure to customer success, support, product feedback and service improvement.
- Interview stages are expected to focus on customer scenarios, written communication and remote working habits.
- Lentra will confirm the latest process, salary detail and timeline before introducing shortlisted candidates.